Return & Refund Policy

At Maison Elora, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase. By placing an order through our website, you agree to the terms outlined below.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition
• Be returned in its original packaging
• Include all original accessories, tags, and documentation (if applicable)

For hygiene and safety reasons, any product that requires cleaning must be thoroughly cleaned before being returned.

Non-Returnable Items

The following items cannot be returned:

• Underwear
• Lingerie
• Opened or unsealed hygiene products
• Any item that has been used, damaged through misuse, or altered after delivery

Manufacturing Defects

Our warranty covers manufacturing defects only.

We do not cover damage resulting from:

• Misuse
• Accidental damage
• Improper handling
• Normal wear and tear

How to Request a Return

To start a return, please contact us at Support@elora-maison.com

and include:

• Your order number
• Your full name
• The reason for the return
• Photos of the item (if damaged or incorrect)
• Your contact information

Please wait for our return instructions before sending your package.

Return Shipping Costs

Unless the item is defective or incorrect, customers are responsible for return shipping costs.

• Return shipping starts at approximately $25 USD, depending on your location.
• We recommend using a trackable shipping service, as Maison Elora is not responsible for packages lost during return transit.

Returns are processed through our fulfillment partner in Asia. Return instructions and the correct return address will be provided after your return request has been approved.

Refunds

Once your returned item has been received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 30 business days.

Please note that your bank or payment provider may require additional processing time before the funds appear in your account.

Delayed or Missing Refunds

If you have not received your refund after 30 business days:

• Check your bank account or credit card statement.
• Contact your payment provider, as processing times may vary.
• If you still need assistance, contact us at Support@elora-maison.com . 

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.

After reviewing your claim, we will provide a replacement at no additional cost.

If a replacement cannot resolve the issue, we will issue a full refund.

Order Cancellations

Orders may be cancelled within 24 hours of being placed.

After this period, orders enter our automated fulfillment process and can no longer be modified or cancelled.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Maison Elora

Email: Support@elora-maison.com

Website: https://elora-maison.com