Shipping policy

Shipping Policy

Thank you for shopping with Maison Elora. We are committed to providing a smooth and reliable shopping experience. Please review our Shipping Policy below for information about order processing, shipping times, and delivery.

Order Processing

Once your order has been placed, it will be processed within 1–3 business days.

Most orders placed on business days are processed within one business day. Orders placed on weekends or public holidays will begin processing on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information (when available).

Estimated Delivery Time

After processing, estimated delivery time is 8–12 business days.

Please note that delivery estimates are not guaranteed and may vary due to:

  • Customs clearance
  • Local postal services
  • Weather conditions
  • High shipping volumes
  • Carrier delays
  • Other unforeseen circumstances beyond our control

We appreciate your patience should unexpected delays occur.

Shipping Costs

We offer FREE standard shipping on all orders.

There are no minimum purchase requirements or hidden shipping fees.

Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking information, where available.

Please allow up to 48 hours for tracking updates to appear after shipment.

Shipping Destinations

Maison Elora ships to most countries worldwide.

If we are unable to ship to your location, you will be notified before your order is processed.

Sustainable Shipping

To help reduce waste, lower transportation emissions, and keep our prices competitive, some orders may be processed through our global fulfillment partners and shipped in optimized batches.

This approach supports more sustainable logistics while maintaining efficient delivery times.

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your purchase.

Maison Elora is not responsible for delays, additional shipping charges, or lost packages resulting from incorrect or incomplete address information provided by the customer.

Lost or Delayed Packages

If your package appears delayed beyond the estimated delivery period, please contact us and we will work with the shipping carrier to investigate the shipment.

While we will do our best to assist, Maison Elora cannot guarantee delivery dates once a package has been handed over to the carrier.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

Include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We will review your request promptly and arrange a replacement or refund where appropriate.

Need Assistance?

If you have any questions regarding shipping or your order, we're happy to help.

Maison Elora

Website: https://elora-maison.com

Email: Support@elora-maison.com